Image it — you’re a high-powered lawyer. Your loved ones is taking a aircraft journey however you and your partner must work on the flight, so that you deliver alongside your nanny to take care of the kiddos, ages 1 and 4. Checking into the combat takes an hour as a result of the airline couldn’t discover the reservation. When y’all lastly begin boarding the aircraft, it seems the nanny was downgraded out of enterprise class. Tremendous onerous to look at children from a special cabin. To make issues… extra attention-grabbing, there seems to be an additional seat in enterprise class.
That’s what British lawyer Charles Banner says occurred to his household. As reported by Roll on Friday:
Banner instructed RollOnFriday, “It was a really upsetting occasion for all the household and the way in which we have been handled was appalling and in distinction to over 15 years of nice experiences on BA flights as an everyday buyer”.
“I used to be travelling on a household vacation with my two toddler kids, their mom and the kids’s nanny”, he defined. “Once we arrived at check-in we have been saved ready on the desk for an hour as a result of they may not discover seats for us”.
“Finally they gave us boarding passes however didn’t point out that the nanny, whom their mom and I wanted to take care of the kids while we labored on the flight, had been downgraded to a separate cabin from us. We have been solely instructed this on the gate on boarding the aircraft”.
Hmmm. It looks like a number of attorneys would begin demanding solutions at this level — critically, why couldn’t the nanny use the spare set? — however Banner says he was met with rudeness:
“Slightly than apologise, the BA cabin crew have been extremely impolite once we requested if the nanny might bothsit within the spare seat subsequent to us or not less than come and assist with the children”, mentioned the QC, who alleged that one of many BA attendants commented, “you want”.
Banner mentioned the crew additionally “repeatedly refused to supply a proof for why she couldn’t use the spare seat subsequent to us, and have been brazenly expressing amusement on the scenario”.
“This was unsurprisingly very upsetting and irritating for us all, as it might have been for any household on this place. We saved asking for a proof and the cabin crew saved telling us repeatedly in response that we might be compensated, repeatedly gaslighting us by ignoring our request for a proof as to why the spare seat couldn’t be used”.
Banner says he ultimately threatened to filed a criticism over the remedy, and that’s when issues took a worse flip, and his complete household bought booted from the aircraft:
“After this had gone on for appreciable time we have been utterly exasperated by the scenario and have been understandably cross, as any cheap individuals would have been”, mentioned Banner.
“I indicated to the cabin crew that I had made a criticism about their behaviour to BA. Slightly than apologise, the cabin crew then requested the pilot to not fly both their mom, the 2 children aged 4 and 1, the nanny or myself, which was a gross over-reaction to our comprehensible upset at how we had been handled – almost definitely to offer the cabin crew with cowl in opposition to the criticism that I indicated I had made about their behaviour”, mentioned the barrister.
“In accordance with normal protocol in a scenario the place passengers depart a aircraft and return landside, the police escorted our household again by immigration. They made clear that this was simply normal protocol and that no offence had been alleged or dedicated”, he mentioned.
British Airways had a really bland assertion concerning the incident: “We don’t tolerate disruptive behaviour and the protection of our clients and crew is our prime precedence.”
All of which Banner contests:
In response to BA’s assertion, Banner mentioned, “There was nothing disruptive about what occurred. The cabin crew might not have preferred my request for a proof, or my indicating that I had made a criticism about them, however I used to be wholly inside my rights to take action in gentle of their unacceptable behaviour”.
Banner mentioned the the choice to refuse to fly everybody else in his social gathering as nicely “demonstrates with full readability that the cabin crew have been performing vindictively in response to my having complained about their behaviour”.
And, extra to the purpose, like several good lawyer is contemplating authorized motion:
Banner is now contemplating authorized motion. “Now we have since been in discussions with BA and have acquired an apology along with a full refund. These discussions are ongoing and whether or not we deliver motion in opposition to them will depend upon the end result”, he mentioned.
Attorneys, they’re all the time gonna lawyer.
Kathryn Rubino is a Senior Editor at Above the Regulation, host of The Jabot podcast, and co-host of Considering Like A Lawyer. AtL tipsters are the very best, so please join together with her. Be at liberty to e-mail her with any ideas, questions, or feedback and observe her on Twitter (@Kathryn1).